Terms & Conditions for Among Locals
Owner
Anna Mura, cultural tour coordinator
1 Bayham Road
W130TQ London
Owner contact email: info@amonglocals.co.uk
1. Introduction
Read this agreement thoroughly and carefully before booking; it contains important terms and conditions regarding the services you are purchasing including, but not limited to, our rights to cancel or alter the services, our cancellation and refund policies, and a limitation of our liability and other important disclaimers.
2. Contract Details
Your Contract: Your contract is with Among Locals, operated by Anna Mura as a cultural tour coordinator. Among Locals specializes in organizing and tailoring experiences for clients. Please note that Among Locals is not a tour guide or a tour operator. Instead, Anna Mura is the founder and manager responsible for organizing and managing the travel arrangements. Anna Mura's vision is to offer a unique approach to holidays, allowing clients to experience destinations as locals. This innovative concept provides a different perspective on travel, focusing on authentic and immersive local experiences that go beyond traditional tourism
Definitions:
Start Date: The date the services we have agreed to provide commence.
You/Your: The persons named in the booking (including any person or persons added or substituted subsequently).
We/Us/Our: Among Locals.
Arrangements/Travel Arrangements/Holiday: The services we have agreed to provide under your booking with us.
3. Booking Conditions
Your Holiday Contract:
When you make your booking, you agree that you have the authority to accept and do accept on behalf of yourself and each person named in your booking the terms of these Booking Conditions.
The party leader is responsible for making all payments due to us under the booking.
A contract will exist as soon as we issue a booking confirmation invoice to the party leader.
Check all documents carefully upon receipt and notify us immediately if any information is incorrect.
We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so.
All payments are made in pounds sterling (GBP).
4. Travel Cost and Accommodation
The total cost of the travel package from Among Locals, starting from 05/09/2024 to 12/09/2024 in Bosa, is £1200. This includes all activities stated in the itinerary, transport with locals, and shared room accommodation.
If you select the single room option, the total cost is £1340.
5. Special Requests
If you have a special request, please advise us at the time of booking. We cannot guarantee that the request will be met and any failure to do so will not be a breach of contract on our part. Confirmation that a request has been noted will be included on your booking confirmation invoice or upon the acknowledgment of booking. We are unable to accept bookings which are conditional upon a special request being met and these will be treated by us as a standard booking.
6. Holiday Price
Pricing: We reserve the right to alter the prices of any of the services shown on our website. You will be advised of the current price of the holiday you wish to book before your contract is confirmed.
Inclusions: Unless stated otherwise, the price of your holiday includes each and all of the component parts described within your booking confirmation invoice.
Exclusions: Not included in the price of your holiday are flights, travel insurance, tipping, any food or drink not stated on the itinerary, or additional excursions or activities which are not confirmed as being part of your holiday arrangements.
Payments:
When you make your booking, you must pay a deposit equal to 20% of the total price of your travel arrangements. The balance of the price of your travel arrangements must be paid by the date shown in your booking confirmation invoice.
If the deposit and/or the balance is not paid in time, we shall cancel your travel arrangements and retain the deposit. If you are booking a holiday 12 weeks or less before the departure date, the full cost is payable at the time of booking.
The deposit will be refundable if you cancel 45 days or more before the departure date. After this, the deposit will not be refundable.
Price Changes: Changes in costs due to fuel prices, taxes, or exchange rates may affect the price of your travel arrangement. However, there will be no change within 20 days of your departure date.
You may be charged for any increase in costs plus an administration charge. If this results in an increase of more than 8% of the total price of your confirmed holiday, you will have the option to accept the price increase, change to another holiday if available, or cancel your holiday booking and receive a full refund of all monies paid except for any amendment charges.
Should the price of your holiday go down due to changes mentioned above, any refund due will be paid to you
7. Changes and Cancellations by You
Changes: If, after we have issued a booking confirmation invoice to you, you wish to change your travel arrangements, we will do our best to make these changes, although it may not always be possible to do so. Your request to change your booking must be made in writing by the party leader. You will be asked to pay an administration charge and any further costs we may incur in making this alteration. The price will be based on the price applied on the date you make the change, which may differ from the original booking.
Cancellations: If you or any member of your party cancels your travel arrangements at any time, written notification from the person who made the booking must be received by us. Since we incur costs in cancelling your travel arrangements, the following cancellation charges will be payable by you:
More than 45 days before start date: Deposit paid or payable at time of booking
0-45 days before start date : 100% of the travel cost
8. Changes and Cancellations by Us
Changes Before Departure
Once your booking has been confirmed, we will make every effort to provide you with the booked holiday arrangements. Occasionally, it may be necessary to amend or cancel whole or part of your holiday. We will notify you of any alteration or cancellation as soon as we reasonably can.
Significant Changes
If, before the start of your holiday, we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of your holiday, we will offer you the choice of either:
1. Accepting the changed arrangements
2. Accepting an offer for an alternative holiday with comparable facilities, if available (we will refund you any price difference if the alternative is of a lower value)
3. Cancelling your booking completely, in which case we will refund you all monies paid by you
Compensation for Changes
If we make a significant change or cancel less than 45 days before departure (other than for reasons of non-payment of travel arrangements by you or events beyond our control), we will also pay you compensation as detailed below:
- More than 45 days: £0
- 44-29 days: £5
- 28-15 days: £10
- 14-0 days: £20
Minor Changes
Please note that compensation and the options referred to above do not apply to minor changes. A significant change may include a change of accommodation to that of a lower category and/or price.
9. Events Beyond Our Control
Compensation will not be payable and we will accept no liability beyond offering you the options above where:
We are constrained to make a significant change or cancel your booking as a result of unusual and unforeseeable circumstances beyond our control. These circumstances will usually include but are not limited to war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disaster, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.
We are constrained to cancel your booking because the minimum numbers required have not been reached and we have notified you within the time period specified in these booking conditions.
We cancel as a result of your failure to comply with any of the requirements of these booking conditions entitling us to cancel.
We make a significant change or cancel your arrangements more than 45 days before departure.
The change or cancellation by us arises out of alterations to the confirmed booking request by you.
10. Post Departure Changes
Alternative Arrangements: If we are unable to provide a significant proportion of the holiday services that you have booked with us after your departure, we will, where possible, make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, we will pay you reasonable compensation.
Minor Changes: A change of accommodation to an equivalent or higher standard is not regarded as significant, nor are alterations to your itinerary which do not materially affect your holiday.
11. Our Liability to You
Performance and Provision: We agree to perform and provide the travel arrangements which make up your booking with reasonable skill and care. If the contract you have with us is not performed or is improperly performed by us or any of our suppliers, we will pay you appropriate compensation if this has created you damage.
We will not be liable for any failure in the performance of the contract if this is due to:
The fault of yourself and/or another member of your party.
A third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable.
Unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.
An event which neither we nor our suppliers, even with all due care, could have foreseen or forestalled.
Travel and Activities with Locals: By booking with Among Locals, you acknowledge that you will be traveling in cars driven by locals, not by taxis or professional drivers.
All activities and experiences are provided by locals, which may differ from services provided by professional operators. You accept that these arrangements are part of the unique local experience we offer and are aware of the associated risks.
Exclusions: We will not accept responsibility for any services which do not form part of your contract with us. These may include any excursion purchased during the course of your holiday and any additional services or facilities which we have not agreed to arrange or provide as part of our contract with you.
Notification: You must inform us immediately and without undue delay, taking into account the circumstances of the case, of any lack of conformity which you perceive during the performance of a travel service included in your package travel contract.
Luggage and Personal Possessions: We are not liable for loss and/or damage to your luggage or personal possessions (including money) unless the items were delivered to us with the responsibility of keeping them safe. If we are found liable under these conditions, our maximum liability is limited to £1,000 per person unless a lower limitation applies under this contract or by virtue of international conventions.
Compensation: The maximum compensation payable by us for any damage resulting from our failure to perform or improper performance of the contract will be limited to £500.
12. Liability Insurance
Travelers are responsible for securing their own travel insurance.
Among Locals maintains comprehensive insurance coverage to protect our business. Our insurance policies include:
1. Public Liability Insurance
- Our Public Liability Insurance provides coverage for any claims made due to injuries or damages sustained on our premises or due to our business operations.
2. Professional Indemnity Insurance
- Our Professional Indemnity Insurance, underwritten by Touchstone Underwriting Limited (Policy Ref: 138175946), is designed to cover our business against legal claims for negligence, errors, or omissions.
Limitations and Exclusions
- Pandemic Cover: Please note that our current insurance policy does not include coverage for business interruptions due to pandemics, including COVID-19.
- Other specific limitations and exclusions may apply as outlined in our full policy documents.
Important Information
This summary is provided for informational purposes only and does not constitute a statement of coverage. For detailed information, please refer to the full insurance policy documents available upon request. Should you have any questions or need further clarification, do not hesitate to reach out to us.
13. Assistance During Your Holiday
If your contract with us is not performed or is improperly performed by us as a result of a failing attributable to a third party unconnected with the provision of holiday services, or as a result of failures due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care, or as a result of an event which we or our suppliers, even with all due care, could not have foreseen or forestalled, and you suffer injury or other material loss, we will offer to provide you with prompt assistance as is reasonable in the circumstances.
If you or any member of your party suffers during the course of your holiday any difficulty as a result of any activity which does not form part of your contracted holiday arrangements, we will offer you prompt assistance without undue delay. Such assistance may include assisting you in making communications and helping you to find alternative travel arrangements.
If the difficulty is caused intentionally by you or as a result of your negligence, we may charge a reasonable fee for that assistance which will not exceed the actual cost incurred by us. All assistance (financial or otherwise) is subject to our reasonable discretion and subject to you notifying us promptly of your need.
If you are entitled to have any costs and expenses arising from such an incident met by or from any insurance policy, or if you recover any costs and expenses relating to the incident from a third party, you must repay us the costs and expenses we have incurred in assisting you.
14. Passport, Visa, Documentation, Immigration, and Health Requirements
Responsibility: The passport and visa requirements of yourself and your party, together with any other immigration requirements, are your responsibility and you should check these with the relevant embassies and/or consulates prior to travel. We do not accept any responsibility if you cannot travel if you have not complied with the relevant requirements in force prior to and at the time of travel.
Health Requirements: It is also your responsibility to check all compulsory and recommended health requirements, including vaccinations, prior to travel and to ensure that you are in receipt of all necessary vaccination certificates and other health documentation. You must comply with all local and national health requirements, laws, and regulations during the course of your trip. The cost of obtaining any documentation is your responsibility and we are unable to accept any responsibility or liability if your travel arrangements are affected as a result of the failure to do so by yourself or any member of your party.
Medical Conditions: You must provide us with full details of any existing medical condition or disability that may affect your travel arrangements (including, in particular, any accommodation requirements) at the time of your booking. If in our reasonable opinion your chosen travel arrangements are not suitable for your medical problem or disability or you are not traveling with someone who can provide all assistance you may reasonably require, we reserve the right to cancel your booking and you will not be refunded. If you do not give us full details of your medical problem or disability, we can also cancel the booking when we find out full details if in our reasonable opinion, the travel arrangements are not suitable or you are not traveling with someone who can provide all assistance reasonably required.
Foreign Travel Advice: Information on foreign travel is provided and regularly updated by the Foreign, Commonwealth & Development Office. Details can be found at www.gov.uk/foreign-travel-advice and www.gov.uk/knowbeforeyougo.
Lost Documentation: If we are required or asked to reissue tickets that have been lost, destroyed, or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.
15. Health & Fitness
Fitness Requirements: Activities within our holidays may require a certain degree of physical fitness. It is your responsibility to ensure that you have the levels of fitness required for any activity you choose to participate in. If you are in any doubt, please consult your GP before departure. We, and those retained by us to supervise any activities, retain the discretion at any time to decline to allow you to participate in any activity if we reasonably believe that, in the interests of your health, you should not do so. In such circumstances, we shall not be liable for any losses or compensation arising.
Medical and Physical Conditions: You must provide us with full details of any existing medical or physical problems (including unusual height or weight) or disability that may apply to you or any member of your group and which is likely to affect your ability to take part in some or all of the activities forming part of your holiday (including, in particular, any accommodation requirements or difficulties that may be encountered in accessing buildings) at the time of booking. If, in our reasonable opinion, any particular activities or arrangements are not suitable for the medical or physical problems or disability, or you are not traveling with someone who can provide all the assistance that may be required, we have the right to refuse to accept the booking, or you may not be able to participate in certain activities, in which event we shall not be liable for any losses or compensation arising.
Post-Booking Changes: If you do not give us full details of any medical or physical problem or disability at the time of booking and/or promptly inform us of any adverse change to any existing medical or physical problem or disability and/or any new medical or physical problem or disability that arises after booking, then we can also cancel the booking when we find out the full details if, in our reasonable opinion, the arrangements are not suitable in the circumstances. If we cancel in this situation, you will not be refunded.
COVID-19: If, during the course of your travel arrangement, you test positive for COVID-19, you may be asked by us or our suppliers to self-isolate until you test negative. You may also be asked not to participate in further activities during the course of the trip or any transport arrangements, for the welfare and wellbeing of other customers. In such circumstances, we will not be liable for any losses or compensation arising from this.
16. Insurance
Requirement: You must take out suitable insurance for all your needs before you travel, and it is a condition of this contract that you or members of your party do so. We do not provide insurance. We cannot be held responsible for any costs you may incur as a result of failing to secure adequate insurance coverage.
Insurance Details: You must provide us with the name of your insurer, policy number, and 24-hour emergency helpline number before you travel.
Independent Activities: If you take part in activities whilst traveling that have been organized and arranged independently of us, participation is at your own risk, and it is your responsibility to ensure that you have obtained the relevant insurance.
17. Your Responsibilities and Behaviour Whilst on Holiday
Liability for Damage: As part of your booking with us, you accept liability for any loss or damage caused by you or any member of your party during the course of your holiday. Payment for any loss or damage must be made to us or our supplier at the time that it occurs or as soon as is reasonably practicable thereafter. If the cost of the loss or damage is not known at the time, we will reasonably estimate it and if this reasonable estimate exceeds the amount paid, you must pay the difference once known, and if it is less, the difference will be refunded to you. You will also be responsible for, and agree to indemnify us, in respect of any claim subsequently made against us and all costs incurred by us (including our own and any other partyâs full legal costs) arising from your actions.
Behaviour: You are also responsible for the behaviour of yourself and other members of your party. We can refuse to accept you as a customer or refuse to continue dealing with you and/or any other member of your party by terminating your travel arrangements if your behaviour is or is likely to be, in our reasonable opinion or in the reasonable opinion of our suppliers, disruptive, upsetting, or dangerous to yourself or anyone else, or if you or any member of your party have caused or are likely to cause damage to property. In such cases of disruptive, upsetting, or dangerous behaviour, or if you or any member of your party have caused or are likely to cause damage to property, your holiday will terminate immediately. In these circumstances, we will not pay any refund, compensation, or other sum whatsoever or any costs or expenses incurred by you if we have to terminate your travel arrangements due to such unacceptable behaviour. In this situation, we will have no further responsibility for you or any other member of your party.
18. Excursions and Activities and Resort Information
Independent Excursions and Activities: Excursions, tours, or other activities that you book or pay for whilst you are on holiday do not form part of the travel arrangements provided by us. Your contract will be with the operator or provider of that excursion, tour, or activity and not with us. We are not responsible for the provision of the excursion, tour, or activity or anything that may happen during the course of its provision by the operator. We do not accept any liability in relation to any such excursion, tour, or activity and these Booking Conditions do not apply to them.
19. Local Charges & Tourist Taxes
Local Charges: Unless we have stated that a local service or facility is included or free in our accommodation description, you may be asked to pay a charge locally. This includes but is not limited to, services such as air conditioning, safety deposit boxes, and Wi-Fi.
Tourist Taxes: Tourist taxes may be payable by you when you check out of your holiday accommodation. These taxes are set by local governments and are payable locally.
20. Local Health & Safety Standards
Local Standards: You should be aware that it is the standards and health and safety requirements of the country in which the services which make up your travel arrangements are provided that apply, and not those of the United Kingdom. These standards will be different from those of the United Kingdom and may sometimes be lower
21. Assistance in Case of Difficulty
At Among Locals, we are committed to providing support and assistance to our travelers in case of any difficulty during their trip. If you encounter any issues, please contact:
Anna Mura: +44 7714917925
For medical emergencies or police assistance, please use the following contact numbers:
-Hospital G Mastinu: Via Giovanni Antonio Pischedda, 08013 Bosa, +39 0785 225100
-Carabinieri Comando Stazione Bosa(police): Via Brigata Sassari, 09089 Bosa
Our team is available to assist you with medical emergencies, local contacts, and any other necessary support.
22. Our Website, Brochure and Advertising
Information Accuracy: The information contained in our website, brochure, and advertising material is our responsibility and, to the best of our knowledge and belief, it is correct at the time of publication. Occasionally, errors may occur, and information may change, so you must therefore check all the details of your travel arrangements at the time of booking.
23. Use of Images
Consent to Use: By booking with Among Locals, you agree that we and our contractors and suppliers may use, re-use, and reproduce any images, photos, or videos that you send to us, or that are taken by our guides, staff, contractors, and/or other travelers of you individually or in a group, in any medium, including but not limited to print, electronic media, or internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide.
Opting Out: If you do not want us to use any images of you that are taken by us or other participants during the tour, you must inform us or your tour leader in writing at the start of the tour.
24. If You Have a Complaint
Immediate Action: In the unlikely event that you have cause to complain during the course of your travel arrangements with us, you must bring it to our attention immediately. This allows us the opportunity to address and resolve the issue on the spot.
Formal Complaint: If your complaint is not resolved locally, you must repeat your complaint in writing within 28 days of the end of your travel arrangements with us by writing to us at our registered office or emailing us at talktous@amonglocals.co.uk. You must provide any booking reference and all other relevant information to enable us to fully investigate your complaint.
Alternative Dispute Resolution: In accordance with the Alternative Dispute Resolutions for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (âThe ADR Directiveâ), we advise that Among Locals does not utilize the services of an approved Dispute Resolution Service for the purposes of complaints.
25. Data Protection
Use of Information: In order to process your booking and to make sure that your holiday arrangements run smoothly, we need to pass the information which you provide on to relevant suppliers such as transfer companies, hotels, etc. The information which we provide may also be provided to credit checking companies and public authorities such as customs and immigration if required by law.
Outside EEA: Where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination country may not be as strong as they are in the UK. However, we will not pass your information on to any person who is not responsible for part of your holiday arrangements.
Consent: If we cannot pass your information on to relevant suppliers, we cannot provide your booking. Therefore, in making this booking, you consent to your information being passed on to them.
Privacy Policy: Please refer to our privacy policy which forms part of these booking conditions.
26. Governing Law and Jurisdiction
Governing Law: These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim, or other matter which arises out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only unless you live in Scotland or Northern Ireland in which case you can choose to have the proceedings brought in those courts.
Jurisdiction: You may choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so and you are resident in Scotland or Northern Ireland.
27. Entire Agreement
Agreement: These Booking Conditions, together with our privacy policy and the written information we brought to your attention before we confirmed your booking, form the entire agreement between you and Among Locals. No representations, warranties, undertakings, or promises, whether oral, implied, or otherwise, not contained in these Booking Conditions or other documents referred to in them shall be valid or binding.
28. Amendments
Amendments: We reserve the right to update or amend these Booking Conditions at any time without prior notice. Any such changes will be posted on our website. It is your responsibility to review these Booking Conditions regularly to ensure you are aware of any changes. Your continued use of our services after changes are posted constitutes your acceptance of these Booking Conditions as modified.
29. Contact Information
Complaints: If you have any complaints, please contact us at:
Email: talktous@amonglocals.co.uk
Phone: 07714917925
Information and Enquiries: For information and enquiries, please contact us at:
Email: info@amonglocals.co.uk
Phone: 07714917925